Return and Refund/Damaged Item Policy


Damaged Items

Please inspect your items upon arrival. If your shipment is damaged or missing items upon arrival, please notify Nova-Tech immediately. We will only consider damage shipments within (30) days from the shipment date.

When contacting Customer Service, please have the listed items below:
  • Pictures of the damaged item
  • Pictures of the shipping box (2 sides and the label)
  • Description of the damage
Nova-Tech International (Nova-Tech) retains the exclusive and sole right as to whether an item may be returned or order canceled. Nova-Tech therefore encourages customers to use caution when placing an order, as once placed the order can not be canceled, nor the item returned unless Nova-Tech expressly consents.

Returns

In order to obtain Return for Refund, prior approval must be given by Nova-Tech.

To request a Nova-Tech Return Authorization (RA) number, please do one of the following:
  • Reply by email to your Order Acknowledgement or Receipt/Invoice informing us why you would like to return the product.
    • OR
  • Request the Return Authorization by using our Contact Us form referencing your sales receipt or invoice number.
    • OR
  • e-mail your customer service representative referencing your sales receipt or invoice number.
Once Nova-Tech has approved the return, a Return Form will be sent to you with shipping instructions. Nova-Tech International does not supply return labels for items that need to be returned. It will be up to the customer to send the products back for processing.

DATA LOGGERS are ONLY accepted if the unit has not been set-up and an RA has been approved by the manufacturer. Data points are checked upon our inspection.

Time Sensitive (ex Dipslides) items may not be returned. Items will need to have the majority of their experation/certification date left to be returned.

Refunds

Generally, Nova-Tech will consider returns within thirty (30) days of purchase.
Refunds are for the cost of product only; shipping and handling charges are not refundable. Any carrier returned service fees will be taken out of the refund or be added to the new replacement order.
Only unused and undamaged items in original product packaging in brand new condition will be accepted for return to stock.
All credits/refunds are based on acceptance of material as new and unused in original product packaging by our inspection personnel.

LQ / EQ / Haz classified Items

Items marked with any of these classifications require trained shipping personal to handle these packages. Returns of these items are generally not accepted. We will let you know at the time of the request if they can be returned and what steps need to be taken.

International Orders

Returns are for the US deliveries only. The customer will be responsible for all fees/shipping charges to Nova-Tech International and shipping charges back to the customer for an order shipping outside of the United States. Either a new item will have to be ordered or prepayment of the shipping fees back to the customer will have to be made. This will be at the discretion of Nova-Tech International and instructions will be provided at the time a return is accepted. Nova-Tech International will not pay duties/taxes/customs fees and the package will be refused if payment needs to be collected.

Restocking Fees

At Nova-Tech's sole discretion, Nova-Tech may impose up to a twenty-five percent (25%) restocking fee on items returned. In most cases, these fees come direct from the manufacturer.

Any Questions? feel free to give us a call by calling +1 (866) 433-6682 (8AM-5PM, CST, Monday through Friday)